12 March 2026

Reviews without theatre

The quarterly review is where Australian operators go to hide. Not because they are dishonest. Because twelve slides give everyone a place to stand while the only number that mattered last Tuesday never gets a sentence.

Calculator and printed figures on a dark desk

Theatre has a shape. A title slide with a vision statement. A lagging chart that is green because the axis starts at an optimistic number. A risk page copied from last quarter. A “people” slide that lists training hours. By the time the exception appears, if it appears, the room is already packing laptops.

We ask a simpler question in the Scoreline Intensive: what would a director need to see in the first four minutes to know whether to worry? Usually it is not an average. It is a location, a line, a Friday spike, or a disputed definition between operations and finance.

A working review is timed. Forty minutes is enough if the pack is two pages and the first page is the exception. People still want to talk about strategy. Let them, after the exception has been named and an owner has repeated the next action in a sentence a leave-cover supervisor would understand.

This is slower to prepare than a deck. It is faster to sit through. The organisations that keep the deck usually do so because someone is graded on producing it. That is a different problem, and no journal note will fix a KPI that rewards theatre.

Back to the journal